Letter from the Chairman
March 20, 2020
PartsMarket is shedding its name and will be known as Jupiter
Parts from this day forward. The company recently changed
ownership and hired an experienced group of new executives. The
new leadership is introducing a game-changing Certified Pre-Owned
Parts™ program that I explain in more detail below. Given all this
change (for the better), we felt like a new name was only
Jupiter Pro Parts has proudly been providing
used and remanufactured engines and transmissions to repair
professionals since 2013. The original team saw an opportunity to
simplify parts purchasing by aggregating supplier inventory into a
one-stop shopping experience and make it even easier by being your
trusted partner taking care of quotes, shipping, and after-sales
care. None of this is changing; we will remain faithful to the
founding theme and focus of the business. I am pleased to explain,
however, what will be changing.
New Ownership and Management
NewForce Equity Partners, a private equity fund that focuses on
tech businesses, has made a controlling investment in the company.
I am a partner at NewForce and joined the Jupiter board as
chairman following the transaction. We also hired new heads of
sales and finance immediately after we assumed control. They bring
decades of experience to the table and will help lead Jupiter
Parts into the future as an innovative market leader.
Certified Pre-Owned Parts™
A primary reason for NewForce’s investment in Jupiter is that we
believed the industry could use a disruptive approach to
evaluating and guaranteeing high-value auto parts. To this end,
Jupiter is now offering Certified Pre-Owned engines and
transmissions for the first time in the industry. Parts qualify
for this category only after passing our rigorous quality
assurance evaluation. All CPO engines and transmissions come with
a first-of-its-kind "No-Fault" warranty that guarantees their
service life for five years or 75k miles. In the event a claim is
required, you contact customer care for a replacement – no
If you have questions or would like to learn more about CPO parts,
please call your Jupiter Account Manager or drop us a
Enhanced White Glove Service.
Finally, we are hiring more support personnel and upgrading our
internal customer support systems to ensure you can always connect
quickly with a Jupiter rep when you need help. Customer support is
a critically important part of the Jupiter promise – that when you
order an engine or transmission for us, we’ll be there to help you
from quote to delivery to after-sale care. We want to provide you
with the level of support you deserve and the confidence of
knowing we are here for you.
If you ever need something from us, don’t hesitate to reach out to
us with an email to
or a call to
1 (800) 686-6218.
Whether you’ve been with Jupiter Pro Parts from the beginning days of
the original PartsMarket business or you just recently joined us,
I want to thank you for allowing us to be your trusted partner.
Chairman, Jupiter Pro Parts