When you are running an auto repair shop and you are the person who
makes sure the clients are satisfied, it is your word and your
reputation that are on the line. Jassi manages Dhillon Auto Repair
in Fremont, CA and has seen it all: all kinds of customers, all
types of repairs and he has worked with all kinds of suppliers of
parts. The bottom line for him is that he wants happy customers that
keep coming back.
It is not difficult to imagine how used auto parts are essential for
repair shops and how it is critical to rely on your parts supplier.
A concern with a part coming from a supplier may result in delays
and headaches for Jassi, who is facing his client and needs to
explain why there is a delay in the job.
When picking a partner, warranty and price are what’s on Jassi’s
mind. However, most important to Jassi is building trust and forming
a personal relationship with the parts supplier. Jassi must be sure
that his supplier will always come through for him in any situation
and will stand with him, regardless of the case.
“I put my name on the line and I need them to back me up.”
Jupiter Pro Parts has been working with Jassi for three years now
and the relationship is great on both ends. The Jupiter Pro Parts
team stands by their reputation in making sure that when they say a
part is good, it really is and if any problems occur, they are right
there to take care of everything.
Jassi has never had any issues with Jupiter Pro Parts and views them
as a valuable partner.
Effects on the business
The point is, at the end of the day, Jassi needs to sell his
customer on a particular part and Jupiter Pro Parts are making sure
that he can deliver his promise to his customer. Jupiter Pro Parts’s
custom-warranty and competitive pricing allows Jassi to give great
service to his customers who would be sure to come back to Dhillon
Jupiter Pro Parts’s warranty is the best! It’s just good, it makes
it easier to sell.
Scott works at National Auto Care, a service contract company for
the automobile industry that processes millions of claims every
year. People just like Scott are responsible for navigating the vast
inventory of new, used, or remanufactured parts for the repairs
under the same claims. Scott needs to shuffle efficiently through
requests, then work with a network of suppliers to satisfy the
To be efficient, Scott needs a streamlined process with reliable
partners. Everything can come to a standstill if just one supplier
of parts in the overall pool of suppliers is less responsive and
takes longer to provide the required information.
It is critical to pick the right part for a particular repair and
sometimes that can be tricky. Price is always a leading factor, but
other variables play their role as well. Time left on the service
contract and even millage on the particular component are key in
deciding which part to get.
To make everything work, Scott relies on a network of trusted
suppliers that he can build and nurture a relationship with.
Reliability and trust are paramount. Top that with competitive
pricing and you’ve got a partner for life.
Jupiter Pro Parts is one of Scott’s top suppliers since early 2016.
He knows that he can count on the company’s supreme customer
service, reliability and competitive pricing.
“Once I call Jupiter Pro Parts, I am essentially done. They take
everything from there, they deal with the shop, they deal with
everything. I don’t have that headache and that’s pretty important.”
Scott’s relationship with Jupiter Pro Parts is just coming up on one
year, but “they are coming up strong.” In less than 12 months,
Jupiter Pro Parts is now not only a trusted partner, but also
Scott’s second largest supplier of parts.
Effects on the business
Jupiter Pro Parts is in the business to revolutionize the market for
used parts. According to Scott, they are doing just that with not
only their prices, but by providing “better warranty than the other
guys,” and a hassle-free experience with superior customer care.
Some of the pricing that comes in from Jupiter Pro Parts is
amazing. It really helped our bottom line and savings vs. the
Our customers recognize the value of Jupiter Pro Parts.
Here is what they say:
Jose at Jose Auto Services
We found parts locally at almost the same price, but since PMR's
Warranty covers 12 months so I made the better choice.
Greg at Rapid Transmissions
Jupiter Pro Parts stands behind their warranty, and that’s important for me.
We haven’t had many issues, but Jupiter Pro Parts is always there to help
San Diego, CA
Richard at Brake Stop
I work with Jupiter Pro Parts because of the excellent warranty and
phenomenal customer service.
San Diego, CA
Keith at AAMCO
My order came on time and I am happy with it. I am sure to continue
doing business with Jupiter Pro Parts.
Juan at NKG
I like the service, the prices, and the helpfulness.
San Francisco, CA
Carlos at Lextoy Auto Clinic
My client is happy with the engine we installed. Low mileage, good
price, and good warranty coverage.
San Antonio, TX